Support your customers with Helpdesk.

Kartra is a powerful customer support and help desk software created to help you increase your customer satisfaction. While there isn’t a free plan, we do have a number of pricing options to work with a variety of budgets. Each plan includes a 30-day trial for you to see if it’s the right fit for your needs.

If you’re looking for a better way to handle support tickets, phone calls, and agent productivity, Kartra Helpdesk is here for you. Kartra’s automation features are perfect for your company’s evolving business needs to provide cloud-based help desk support. You’ll be able to deploy a wide variety of advanced features and chatbots to lower the number of support tickets.

Are your IT support teams feeling overwhelmed? Kartra is the right help desk software for service requests. Our ticketing software is web-based and uses widgets to quickly help you lower response times and easily take care of incident management. If you’re looking for an intuitive, help desk ticketing system, Kartra is the smart choice.

Kartra has a number of apps and integrations to help you prioritize your support across many communication channels. Whether you’re a SaaS company, looking to help with social media leads, or simply want to improve your customer experience we can help. Our ticketing system ensures you provide an amazing customer experience that is fully customizable with apps, and mobile apps, that will streamline call centers, IT help desks, or any other client interaction that is focused on resolving customer issues.

Support tickets can come from many different communication channels and omnichannel support is important. Our workflow automations ensure that your customer base is easily helped when they reach out. If they are coming from social media, using Android or iOS, or via chatbot, Kartra will provide a quality experience for all of your customer conversations. If you’re a startup or been in business for years, Karta will be a game changer for the support you provide.

While Kartra supports physical product retailers for ecommerce, its strength lies in facilitating digital products, courses, and memberships in their customizable shopping cart. Additionally, our help desk feature is loved by our members as a fast and easy way to help resolve ecommerce issues, facilitate valuable customer interactions, and even SLA management.

Providing support for IT service management (ITSM) can feel tough but it doesn’t have to be. Your IT teams can be cloud-based or work on-premise and having the right help desk system can make a huge difference. You can use templates and APIs to customize your responses to make sure your end users have a great experience. Best of all, our help desk software solutions are designed to deal with escalations and other IT service management issues.

A shared inbox in Kartra Helpdesk refers to a centralized email-like system where multiple team members can access and manage customer inquiries collaboratively. It’s a powerful feature that promotes seamless communication and coordination within your support team.

Kartra Helpdesk seamlessly integrates with Customer Relationship Management (CRM) tools, creating a powerful synergy between support and customer management. This integration allows you to consolidate customer information, interactions, and support history in one centralized location.

Kartra Helpdesk excels in asset management by providing a robust system to organize, categorize, and track various digital assets crucial for effective customer support. This includes documents, images, guides, and other resources that empower your team to address customer queries efficiently.